North America turnaround and transformation program

for a top 10 global logistics provider

A multi-faceted approach was required for a particularly complex situation. We started with a full financial analysis and risk assessment of the business environment, a deep assessment of the current organizational culture, and a capability assessment of the top 50 leaders.

We identified twelve initiatives to eliminate a €17M loss in 12 months while creating a new strategy, an employee engagement plan, and building a largely new leadership team.

Our client turned a profit within 12 months and sustained profitable growth each quarter over the subsequent four years with a new strategy and enhanced leadership team. Employee engagement improved from 45% to 81% over 18 months, while employee turnover reduced from 50% to 16%, well above industry standards. We created a new commercial strategy and structure designed to grow new business and reduced customer churn to 12%.